Privacy Policy
Last updated: March 21, 2025
This Privacy Policy describes how NotchAI ("we", "us", or "our"), a technology company based in Tamil Nadu, India, collects, uses, and protects information when you visit our website at notchai.in or contact us regarding our services. We are committed to protecting your privacy and handling your personal data with transparency and care, in compliance with applicable Indian data protection laws including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
1. Information We Collect
We may collect the following categories of information:
- Contact information: Name, email address, phone number, and company name when you reach out to us via email, contact forms, or other channels.
- Project information: Details about your project, business requirements, or technical needs that you share with us during inquiry or engagement.
- Usage data: Information about how you interact with our website, including pages visited, time spent, browser type, operating system, referring URLs, and IP address. This data is collected through standard server logs and analytics tools.
- Communications: Records of correspondence, emails, or messages you send to us.
- Chatbot interactions: If you use our AI assistant widget on the website, your chat messages are processed to generate responses. We may retain these interactions to improve our service.
We do not collect sensitive personal data such as financial account details, government identification numbers, biometric data, or health information unless specifically required for a contracted project and with your explicit consent.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries, proposals, and service requests.
- To deliver and manage software development, AI, and cloud services you have engaged us for.
- To communicate project updates, timelines, and deliverables.
- To send relevant information about our services, case studies, or industry insights, where you have opted in or where we have a legitimate interest in doing so.
- To improve our website, services, and AI assistant based on aggregated usage patterns.
- To comply with legal obligations and protect our legal rights.
- To detect and prevent fraud, abuse, or security incidents.
3. Legal Basis for Processing
We process your personal data on one or more of the following legal bases:
- Consent: Where you have given us explicit consent to process your data for a specific purpose (e.g., subscribing to updates).
- Contract performance: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
- Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our services, marketing our offerings to potential clients, or securing our systems, provided these interests are not overridden by your rights.
- Legal obligation: Where we are required to process data to comply with applicable law.
4. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage analytics. Cookies are small text files stored on your device by your browser.
We may use the following types of cookies:
- Essential cookies: Necessary for the website to function correctly. These cannot be disabled.
- Analytics cookies: Help us understand how visitors use our website so we can improve it. These may include third-party tools such as Google Analytics.
- Preference cookies: Remember your settings and preferences for a better experience.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described in this policy.
5. Third-Party Services
We may share your information with carefully selected third parties in the following circumstances:
- Service providers: We use third-party vendors to assist with hosting, analytics, email communications, and AI capabilities (such as Google Gemini for our chatbot). These providers process data only on our behalf and under our instructions.
- Cloud infrastructure: Our services and website may be hosted on platforms including Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure. Data may be stored on servers located outside India in accordance with applicable data transfer regulations.
- Legal requirements: We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of NotchAI, our clients, or the public.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to equivalent privacy protections.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Specifically:
- Contact and inquiry data is retained for up to 3 years from the date of last contact, or longer if an active client relationship exists.
- Project-related data is retained for the duration of the engagement and for a reasonable period thereafter, typically 5 years, for legal and business record-keeping purposes.
- Website analytics data is retained in aggregated, anonymised form indefinitely.
- Chatbot conversation data may be retained for up to 12 months for service improvement purposes.
When data is no longer needed, we securely delete or anonymise it.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include:
- Encrypted data transmission using HTTPS/TLS protocols.
- Access controls limiting data access to authorised personnel only.
- Secure storage on reputable cloud infrastructure with industry-standard security certifications.
- Regular review of our security practices and procedures.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
8. International Data Transfers
NotchAI is based in India. If you are accessing our website or services from outside India, your information may be transferred to and processed in India or on third-party cloud infrastructure located in other countries. We ensure that any such transfers are carried out in compliance with applicable data protection laws and with appropriate safeguards in place.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us at admin@notchai.in and we will take prompt steps to delete such information.
10. Your Rights
Subject to applicable law, you may have the following rights regarding your personal data:
- Right to access: Request a copy of the personal data we hold about you.
- Right to correction: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal data where there is no legitimate reason for us to continue processing it.
- Right to withdraw consent: Where processing is based on your consent, withdraw it at any time without affecting the lawfulness of prior processing.
- Right to object: Object to processing based on our legitimate interests.
- Right to data portability: Request your data in a structured, machine-readable format where applicable.
To exercise any of these rights, please contact us at admin@notchai.in. We will respond within 30 days of receiving your request.
11. External Links
Our website may contain links to external websites or services that are not operated by us. We have no control over the content or privacy practices of those sites and are not responsible for their privacy policies. We encourage you to review the privacy policy of any third-party site you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: admin@notchai.in
- Company: NotchAI
- Location: Tamil Nadu, India
- Website: https://notchai.in